To start a return, you can contact us at fredslegendarysigns@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us for any return question at fredslegendarysigns@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Fred's Legendary Signs LLC Manufacturers Limited Warranty

Fred's Legendary Signs LLC will repair its LED products with new or rebuilt parts, free of charge, in the lower 48 contiguous states of the U.S.A. only, for 6 months from the date of original purchase in the event of a defect in materials or workmanship. Product must be shipped back to Fred's Legendary Signs for repair in original packing. Shipping charges for all returns fall into the responsibility of the customer. This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered.

This warranty only covers failures due to defects in materials or workmanship which occur during normal use. It does not cover damage which occurs in shipment or failures which are caused by products not supplied by Fred's Legendary Signs or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or commercial use of the product, or service by anyone other than Fred's Legendary Signs  or damage that is attributable to acts of God. All shipping breakage must be reported to the carrier within 7 days; claims must be made with the carrier. All returns of first quality good (whether due to products refusal or return) are subject to a 25% restocking fee.

Limits and Exclusions: There are no express warranties except as listed above. FRED'S LEGENDARY SIGNS SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.

Some states do not allow the exclusion or limitations of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.