Refund policy

 

Returns, Refunds & Warranty Policy

We want you to love your sign. This policy explains three different things: returns if you change your mind, damaged or defective deliveries, and our six-month limited warranty.

Returns (change of mind)

  • You may return an item within 30 days of delivery.

  • Authorization is required before you send anything back. Email fredslegendarysigns@gmail.com with your order number and the item you want to return, and we'll reply with return instructions. Returns sent without authorization may be refused.

  • Items must be unused, undamaged and in their original packaging, with everything that came with them (remote, power supply and hardware).

  • A 25% restocking fee applies to eligible change-of-mind returns.

  • You pay return shipping. Please use a trackable service and pack the item as it arrived.

  • Original shipping charges are nonrefundable for change-of-mind returns.

  • Clearance items are final sale, except where applicable law requires otherwise.

Refunds

After we receive and inspect your return, approved refunds are issued to your original payment method within five business days. Your bank or card issuer may take a few extra days to post the credit.

International returns

Eligible international returns are accepted within 30 days of delivery under the same conditions. International customers pay return shipping and any customs, duties or import charges on the return.

Damaged in shipping or defective on arrival

Please inspect your order when it arrives and report any shipping damage within 7 days of delivery:

  1. Email fredslegendarysigns@gmail.com with your order number.

  2. Attach photos of the damaged item, all sides of the shipping box, the packing materials and the shipping label. If the sign doesn't light or work, a short video helps.

  3. Keep the box and packaging until the claim is settled, as the carrier may ask to inspect them.

Once confirmed, we'll send replacement merchandise at no cost to you, with no restocking fee. Reporting promptly lets us file the carrier claim in time. If you find damage later, contact us anyway; this timeline does not limit any rights you have under applicable law.

Six-month limited warranty

  • Coverage: Defects in materials and workmanship under normal indoor use, for six months from delivery.

  • Who's covered: Customers in the United States, subject to applicable law.

  • Remedy: We will repair or replace the product, at our discretion, at no cost to you. For approved U.S. warranty claims, we pay the necessary shipping costs, including return shipping when required.

  • Not covered: Misuse, improper installation, unauthorized modifications and outdoor exposure.

  • How to make a claim: Email fredslegendarysigns@gmail.com with your order number, a description of the problem and photos or a short video. Please wait for our instructions before sending anything back.

Warranty claims are not returns: there is no restocking fee, and they are not limited to the 30-day return window. This warranty gives you specific legal rights, and you may also have other rights that vary by state.

Questions

Email fredslegendarysigns@gmail.com. Please include your order number.